What's new at Centraly

Authorized managers can restrict rink entry from a skater profile, set effective dates, give front-desk staff a safe instruction, and preserve a confidential change history. Profiles and rosters show a clear Do not admit warning, while registration and check-in prevent admission.

Session Rosters keeps bookable sessions and the selected roster together, so staff can review readiness, check in, admit waitlisted skaters, add walk-ins, or open a kiosk without losing context. Session creation and editing now use consistent schedule controls. Before canceling, staff can review the affected registrations, waitlist entries, private lessons, and households, then notify everyone affected.

Skater profiles put upcoming sessions, waiver needs, household contacts, skill levels, and progression history first. Staff can capture a profile photo, open linked coach profiles, and preview branded household emails exactly as recipients will see them. Across directories and operational pages, clearer headings, sortable columns, result counts, and consistent pagination make records easier to find and review.

Staff routing rules can now alert selected rink staff about confirmed registrations, new waitlist entries, registration cancellations, new skaters, and private-lesson request changes. Owners can keep time-sensitive follow-up with the team responsible for handling it.

Household home now opens to My schedule, with today’s sessions, sport filters, calendar navigation, and waiver reminders close at hand. Customer pages use simpler headings and more direct layouts, and private-lesson profiles clearly separate requesting coaching approval from choosing a lesson time.

Household reminders now open the signing workflow with every skater who still needs a waiver. When several adults must sign, the household can choose who goes first, sees each saved signature confirmed, and knows who should sign next.

Mobile calendar markers now match the active schedule filters, and private-lesson calendars offer a direct return to the latest available date when there are no later openings. Expired mobile sessions return to sign-in, secure web sessions recover without repeated request loops, and rate limits explain when to try again.

Student and earnings reports now use consistent result counts, row controls, and pagination, while competency and insurance settings avoid repeated headings. Messages to households now begin with the coach's own words, with venue branding and email preference links added automatically.

Venue menus now identify the active page, support keyboard navigation, and keep favorites usable on mobile. The admin assistant now behaves as a focused dialog and announces new responses and errors.

Scheduling forms now separate date and time, use consistent 15-minute choices, show the venue time zone, and mark the fields staff must complete.

Urgent items now stay ahead of the dashboard navigation, and schedule, billing, lessons, skaters, contact details, and blade life are all direct sections. Overview stays focused on the next booking, available credits, and lesson status.

Phone navigation now opens in a focused menu with clear venue switching, the signed-in account name, and direct access to calendar, household, account, coach, and admin destinations.

Customer navigation now reflects each venue's enabled offerings. Disabled programs and shop services stay out of the way, and obsolete tenant pricing and location aliases no longer lead to duplicate pages.

Venue colors now use readable fallbacks across web and mobile, and Centraly icons and splash screens share the same navy brand background. Marketing pages, onboarding, and venue switchers also use more consistent household and venue language.

Adding a passkey now goes directly to the device chooser and receives a recognizable name automatically. If a secure session expires, Centraly returns to sign-in and preserves the destination instead of leaving the account page stuck.

Links and guidance now distinguish the browser-based coach portal from the mobile coach app and use more direct language for common coach actions.

Organizations can connect Microsoft Entra, OneLogin, and other SAML identity providers through guided setup, verify domains, and test before enabling. Eligible staff invitations go directly to organization sign-in, while a separate recovery path remains available.

Organizations can require staff with admin access to add a passkey or authenticator app after a 14-day setup period. Sensitive SSO, security-policy, and administrator-role changes use a one-hour verification window and resume without losing entered work, while routine rink operations continue without extra prompts.

People can use passkeys or authenticator apps, save recovery codes, and review or revoke signed-in devices on web and mobile. Password resets preserve strong authentication, and verified support recovery is available when every factor is lost.

Account deletion now checks active memberships and unused session credits across every linked organization. People get direct links to resolve blockers and must acknowledge any credits that will be forfeited before deletion.

Visitors can accept or reject optional analytics without losing site features, then change their choice later from the footer.

Staff can build and publish camps with scheduled days, facility assignments, roster groups, curriculum, registration, and a dedicated roster. The integration center shows connection status and controlled data migrations, starting with EZFacility. Planned Claude and OpenAI ChatGPT connectors are now visible with their prelaunch governance requirements.

Signage now offers five layouts, adjustable scrolling and spacing, compact rows for schedule gaps, and rotating image sets with captions. Staff can also use an image as the board background. Updated caching keeps useful schedule and media content on screen during internet interruptions.

Day, week, and month calendars now share clearer event cards, daypart labels, adjustable 15-minute grids, weekday comparison, and optional past-event treatment. Coach setup is shorter, access messages and competency editing are clearer, and profile updates are more reliable. Revenue trends now end on the venue's last completed day, avoiding a misleading partial-day drop.

Managers can review openings by surface, approve suggested runs, and schedule resurfacing from a visual day plan. Confirmed work appears in reports and on a live operator board beside current and upcoming sessions. Optional maintenance signage adds countdowns and rink timelines, while shared surface colors keep planning, calendars, and signs aligned.

Families get optional setup for adding skaters, finding sessions, and exploring lessons. People without a linked rink can search the directory, create a household, and open it immediately. Account tools stay available before rink selection, including support, legal links, sign-out, and password-confirmed deletion. Cold launches now use one continuous branded loading screen. Required skater details and profile-photo setup are clearer.

Household dashboards load more reliably, show useful next steps when no sessions are scheduled, and flag lessons that still need rink registration. Camp links appear only when camps are available, camp registration uses saved skaters and household checkout, and private lesson scheduling keeps coach availability and request details clearer across web and mobile.

A short welcome and optional setup steps point coaches to their profile and published availability. Today cards clearly identify each student, venue branding falls back cleanly, and coach accounts return to the coach workspace after opening an admin link. Mobile sheets and navigation controls also stay clear of device controls.

Coaches can remove older availability even when the related rink session is no longer eligible. Private lesson calendars and booking details now keep coach availability, assigned students, rink registration needs, and request status easier to understand across coach and household workflows.

Venues can turn Centraly sessions into branded, TV-ready schedule boards with rink assignments, teams, locker rooms, announcements, weather, and promotional images. Staff can preview and customize each sign, connect it to one or more screens, and keep cached schedules visible during an internet interruption.

Reports now open from a searchable library with clearer tables, filters, charts, exports, saved views, and favorites. New coach reports cover assignments, students, teaching activity, lesson value, and payment follow-up while keeping private notes and other sensitive free text out of reporting.

Staff can assign coaches while creating sessions, including recurring series, and filter calendars by coach. Calendar and session views now make assignments easier to spot, handle dense schedules more cleanly, remember commonly used filters, and can hide sessions that have already ended. Coach setup is also faster, with only a name required to get started.

Families now have one venue-branded app for today’s activity, schedules, private lessons, and account tasks. They can register skaters, complete waivers, check in, manage passes and billing, review receipts, use Apple Wallet or Google Wallet, and choose notification preferences from their phone. The app also improves support for screen readers, large text, readable venue colors, and reduced motion.

Session details are easier to scan, registration opens in a focused step, and schedules show clearer times, surfaces, skaters, and coach information. Confirmations, reminders, payment notices, waivers, and lesson emails now organize key details in labeled rows instead of long bullet lists.

Leaving checkout before payment no longer makes a skater look booked or temporarily reduces session capacity. Repeat private-lesson requests now reuse the existing customer identity, preventing duplicate contact records from interfering with sign-in or request history.

Coaches now have dedicated Today, Schedule, Students, Money, and Account areas. The app brings lesson requests, rink assignments, household approvals, student details, invoices, availability, and notification preferences together in one venue-aware workspace. Today cards now identify every assigned student with a profile image or initials, and the Centraly mark remains visible when a venue has not uploaded its own logo.

Coaches can publish lesson times from assigned rink sessions, respond to requests and cancellations, set rates by lesson length, and follow up on invoices and direct payments. Personal reports summarize teaching activity, lesson value, students, and outstanding payments, with CSV and Excel exports when more detail is needed.

Campaign targeting now has a proper home in Segments. Staff can create household tags, build rule-based segments, preview who will receive a message, and use those saved groups when setting up campaigns.

• Saved household tags.
• Rule-based segments with recipient previews.
• Reusable campaign audiences.

Result: Staff can reuse accurate audience lists instead of rebuilding them in spreadsheets.

The admin calendar now works better across desktop, tablet, and phone. Staff get compact mobile lists, drawer-based filters, a full-screen planning mode, adjustable scale controls, and a surface timeline for ice planning.

• Compact mobile schedule views.
• Drawer-based filters and full-screen planning mode.
• Surface timeline and adjustable scale controls.

Result: Scheduling work happens away from a desk too, so the calendar needs to hold up on tablets and phones.

Household profiles now bring together contact details, skaters, tags, segments, billing, credits, recent email history, waivers, registrations, and lesson follow-ups in one working view.

Result: Staff need a single profile when answering account questions.

The venue admin menu now supports search, mobile drawers, and starred shortcuts so busy staff can get back to the tools they use most.

Result: Busy admins can reach common workflows quickly.

Session change emails, cancellation emails, coach booking prompts, package balance alerts, and staff notifications now use one consistent branded layout with scannable detail lists, restrained summary panels, and a clear next action. The Notifications admin page now shows the same email HTML recipients receive instead of a separate approximation.

Result: Operational emails should reduce follow-up, not create more questions.

Private lesson pickers no longer show stale slots, waitlist actions are clearer, and session cancellations return applicable credits while cleaning up affected rosters.

Result: These cases show up during full programs and should not require manual cleanup.

Extra checks now keep household, staff, and coach areas from exposing details to people who are not signed in or do not belong in that venue context.

Result: Venue data stays scoped to the signed-in person and workspace.

Families now see a compact setup guide that points them to the household items venues need most: contact details, skaters, waivers, billing, first bookings, and private lessons when available.

• Guided household setup steps.
• Prompts for waivers, skaters, billing, and first bookings.
• Private lesson setup guidance when lessons are available.

Result: New families get a clearer path before checkout or waiver deadlines.

Families can see the credits they already own, understand which programs a package applies to, and move through package checkout with clearer contact and payment steps. Booking confirmations now also show which credits were used and the household's remaining balance.

Result: Credits need to be visible before families decide how to pay.

The packages page now keeps the credit balance area hidden until a household actually has session credits, so new buyers can focus on the available package options.

Result: First-time package shoppers see less account noise before they buy.

Sign-in, after-login routing, account switching, and venue-aware links now do a better job sending customers, admins, and coaches to the right place for the rink they are working with.

Result: Account context follows the user instead of making them choose the same rink repeatedly.

Registration flows now handle retrying failed card checkout, resuming unpaid registrations, switching from card checkout to credits, and returning from waiver signing more consistently.

Result: Checkout can recover from common interruptions without making families start over.

Coaches now have a dedicated place to manage their Centraly profile, public booking link, rink sponsorship status, and billing. Public coach pages can be shared with a short, memorable link so families can get to the right booking page faster.

• Dedicated coach profile and billing area.
• Shareable public coach booking links.
• Clearer rink sponsorship status for coaches.

Result: Less back-and-forth between coaches, families, and front desk staff.

Lesson payment status is clearer for households and staff, including coach-collected payments, sent-payment tracking, and nudges for pending lesson requests.

Result: Payment follow-up has clearer ownership and status.